Hervat
Get FAANG-Ready Faster
AI-optimized resumes that pass ATS and stand out to top recruiters.
verified1,247 resumes improvedtrending_up3.2× more interviews on averagescheduleResults in 10 minutes
shield_lockSecure upload • Auto-delete in 24h
ruleATS-aware formatting
verified_user7-day refund
Upload your résumé — get a free ATS preview
Customer Support Lead — Sample Report
Real sections you’ll receive in your AI résumé report.
ATS-Readiness Score
68%
build🔧 Top 3 Quick Fixes
- Rewrite summary for leadership + CSAT metrics
- Add measurable results (CSAT%, TTR, escalations)
- Add customer support & leadership keywords for ATS
check_circle✅ Strengths
- Ops & cross-team coordination
- Data/Excel & process improvement
- Calm in high-pressure environments
warning⚠️ Weaknesses
- Few CRM/helpdesk tools listed
- Missing leadership outcomes (team size, training)
- Thin soft skills examples for support
Content is anonymized and for demo only.
key🔑 Missing Keywords
- Customer satisfaction improvement
- Escalation management
- Team leadership
- CRM (Zendesk, Salesforce Service Cloud)
- SLA management
menu_book📚 Courses to Take
- Customer Service Fundamentals — Coursera
- Leadership & People Management — Harvard Online
- Conflict Resolution — Coursera
- Zendesk or Salesforce Service Cloud — Vendor training
- CX Strategy — CX University
military_tech🎓 Certifications
- ITIL Foundation (for SLA/process)
- Zendesk Support Admin (if relevant)
- Salesforce Service Cloud Consultant (if relevant)
psychology🧠 Skills to Focus on (30–60 days)
- Team leadership & coaching
- Retention strategies & proactive service
- Escalation handling & de-escalation
- Metrics (CSAT, NPS, TTR) tracking
- Cross-functional collaboration
explore🧭 Alternative Roles That Fit You
- Customer Success Manager
- Support Team Lead
- CX Analyst
- Operations Coordinator
- Service Desk Lead
handshake🤝 Networking Actions
- Join CXPA and attend one webinar/month
- Comment weekly on 3 CX leaders’ posts
- Coffee chats with 2 support leads/month
- Share a short case study on LinkedIn
- Contribute answers in Zendesk Community
science🧪 Project Ideas / Portfolio
- Build a simple KPI dashboard (CSAT/NPS/TTR) in Google Sheets
- Draft an escalation playbook template and share
- Create a mini knowledge base article pack (5 topics)
What users say
“I used the free preview, upgraded, and got two interviews the same week. The ATS score jumped from 54 to 86.”
Sipho M. — Junior Developer
“Worth it for the time saved alone. I moved from Ops Manager to Head of Ops in 4 weeks.”
Annelize K. — Head of Operations
“Switching from teaching to data analytics felt impossible until I saw the keyword gaps and new bullets.”
Sizwe N. — Career Switcher
How it works
1
Upload
Drop a PDF/DOCX/TXT or paste your résumé text.
2
Analyze
We score ATS fit and surface keyword gaps & issues.
3
Upgrade
Unlock your package. Get ready-to-use PDF & DOCX today.